Case Management
Maintain secure client profiles, case notes, goals, assistance records, and follow-up details in one web-based system designed for mission-driven organizations.
Choose a nonprofit CRM built for the work that happens beyond fundraising. CharityTracker centralizes client records, assistance, documents, referrals, and outcomes so your team can spend less time managing paperwork and more time serving people. With flexible intake, secure collaboration, and funder-ready reporting, it helps mission-driven organizations coordinate care, prevent duplicate aid, and demonstrate meaningful community impact.

Practical case management tools that help nonprofit teams coordinate care, document services, and report measurable outcomes.
Maintain secure client profiles, case notes, goals, assistance records, and follow-up details in one web-based system designed for mission-driven organizations.
Collect client information digitally through staff-led case intake or kiosk and remote intake options that reduce lines, repetitive entry, and paper forms.
Upload and organize intake forms, identification, case notes, and supporting documents directly within client profiles for faster, more complete service coordination.
Build assessments, track milestones and changes over time, and produce clear outcome data that demonstrates program progress to funders and boards.
Coordinate referrals and shared client information with authorized partner agencies to improve accuracy, reduce duplicate assistance, and connect people with appropriate resources.
Record financial and in-kind support, including rent, utilities, food, transportation, and clothing, while monitoring prior assistance and funding sources.
CharityTracker gives nonprofits a practical, affordable way to manage the full client relationship—not just a donor record. Bring intake, case notes, documents, referrals, assistance, goals, and reporting into one secure platform. Teams can work from anywhere, collaborate with authorized partners, and quickly show how services are reaching people. From everyday support to disaster response, CharityTracker helps organizations replace disconnected paperwork with coordinated, measurable care.

Purpose-built tools and responsive support for organizations helping people navigate crisis, recovery, and opportunity.
Purpose-built case management supports human services, faith-based, government, and community organizations.
Start tracking client services, outcomes, and reports in minutes with an approachable platform.
Authorized agencies can coordinate referrals and reduce duplicate assistance across local community networks.
24/7/365 access helps teams respond reliably during urgent needs and disaster recovery efforts.
Mission-driven specialists supporting your organization from implementation onward.

President
Michael Simon serves as President of CharityTracker, a role he fulfills with a deep commitment to the organization's founding mission of empowering charitable organizations through innovative software. Since the company's inception in 2006 during Hurricane Katrina relief efforts, Michael has helped shape CharityTracker into a trusted platform now serving over 2,500 communities across the United States. His leadership style blends strategic vision with hands-on dedication, ensuring that every product decision reflects the real-world needs of nonprofits, government agencies, and community organizations. Michael is passionate about helping mission-driven teams operate more efficiently so they can focus on creating lasting, transformative change in the communities they serve.

CEO
Isaac Simon serves as Chief Executive Officer of CharityTracker, providing strategic direction and executive leadership for the company's mission to strengthen communities through purpose-built software solutions. Known for his personable and approachable style, Isaac fosters a culture of collaboration, responsiveness, and genuine connection with clients. He plays a central role in guiding CharityTracker's growth as the platform continues to expand its reach to nonprofits, faith-based ministries, government agencies, and social service organizations across the USA. Under his leadership, the company remains steadfastly committed to its core values of listening first, doing the right thing, and continually evolving to better serve those who help others.

Customer Success
Greg Hammond is a Customer Success specialist at CharityTracker, dedicated to helping nonprofit and community organizations get the most out of the platform. As part of CharityTracker's client-focused support team, Greg works closely with users to ensure seamless onboarding experiences and continued satisfaction throughout their journey with the software. His role reflects the company's core value of listening first — being present and responsive at every stage of the client relationship. Greg is committed to making sure each organization he supports has the tools, knowledge, and confidence to effectively manage their programs, track client outcomes, and maximize their community impact.

Sales & Implementation
Ann Watt is a Sales & Implementation specialist at CharityTracker, bringing expertise in client onboarding and software deployment to help organizations quickly adopt the platform and begin maximizing their impact. Ann works closely with new clients to ensure a smooth transition from evaluation to full implementation, guiding teams through setup, training, and early use of the system. Her approach reflects CharityTracker's promise of quick, approachable implementation — enabling nonprofits, government agencies, and community organizations to start tracking, measuring, and reporting within minutes. Ann is passionate about empowering mission-driven organizations with the tools they need to serve their communities more effectively.

Sales & Implementation
Kyle Minckler is a Sales & Implementation specialist at CharityTracker, supporting client acquisition and onboarding with professionalism and a genuine commitment to the company's mission. Kyle works with prospective and new clients to demonstrate the platform's capabilities and guide them through the implementation process, ensuring organizations can quickly put CharityTracker to work for their communities. He brings a friendly, consultative approach that aligns with the company's values of transparency, dignity, and client-centered service. Kyle is dedicated to making the transition to digital case management as smooth and impactful as possible for every organization he works with across the nonprofit, government, and faith-based sectors.

Sales & Implementation
Joey Yarber is a Sales & Implementation specialist at CharityTracker, responsible for conducting client demonstrations, supporting software onboarding, and guiding nonprofit and community organizations through the deployment process. Joey plays a key role in helping new clients understand the full range of CharityTracker's capabilities — from case management and digital intake to inter-agency collaboration and funder reporting. His work ensures that organizations are fully equipped to harness the platform from day one, reducing paperwork and improving service delivery. Joey is committed to making every client feel supported and confident as they begin their CharityTracker journey, embodying the company's people-first approach to customer relationships.

Sales & Implementation
Jason Gabriel is a Sales & Implementation specialist at CharityTracker, focused on helping nonprofit and community organizations adopt the platform quickly and effectively. Jason supports clients through every step of the onboarding process, from initial demonstrations to full software deployment, ensuring teams are set up for long-term success. His work is grounded in CharityTracker's mission to make powerful case management tools accessible and approachable for organizations of all sizes. Jason takes pride in helping clients eliminate paperwork, improve coordination, and begin generating meaningful community impact data from day one, reflecting the company's commitment to doing things right and doing the right thing.

Developer
Jon Lucius is a software developer at CharityTracker, contributing technical expertise to the ongoing development and enhancement of the platform. As part of the dedicated development team at Simon Solutions, Jon works to build reliable, innovative features that help nonprofits, government agencies, and community organizations manage their work more efficiently. His technical contributions support critical capabilities such as digital intake, barcode scanning, case management workflows, and data security compliance. Jon is motivated by the meaningful nature of CharityTracker's mission, knowing that the software he builds directly supports organizations working to create lasting, positive change in communities across the United States.

Developer
Riley Smith is a software developer at CharityTracker, dedicated to building and continuously improving the platform's capabilities to better serve the nonprofit and community organizations that rely on it. As part of the Simon Solutions development team, Riley contributes to a product that has grown from its Hurricane Katrina origins into a comprehensive case management solution serving over 2,500 communities nationwide. Riley's work encompasses platform enhancements, new feature development, and ensuring the system remains reliable and secure for clients around the clock. He is driven by the opportunity to apply technical skill in service of a mission that genuinely helps those who help others.

Developer
Darwin Anderson is a software developer at CharityTracker, bringing technical skill and a strong commitment to community impact to the organization's development team. Darwin contributes to the ongoing evolution of the CharityTracker platform, helping to deliver innovative features that streamline case management, improve data security, and enhance the experience for nonprofit and social service users nationwide. His work is guided by the company's core philosophy of continuous improvement and its dedication to building tools that create real, measurable change in communities. Darwin takes pride in being part of a team whose software directly empowers organizations helping individuals and families break cycles of poverty and crisis.

Customer Success
Rachel Fisher is a Customer Success specialist at CharityTracker, focused on supporting clients and ensuring they achieve their goals using the platform. Rachel works alongside nonprofit organizations, government agencies, and community groups to provide ongoing guidance, troubleshoot challenges, and help users unlock the full potential of CharityTracker's case management tools. Her role reflects the company's unwavering commitment to being present with clients every step of the way — from implementation and beyond. Rachel embodies CharityTracker's core value that everyone matters, ensuring every user feels heard, supported, and equipped to make a meaningful difference in the communities they serve.

Developer
Atticus Wright is a software developer at CharityTracker, contributing to the platform's technical development and the organization's broader mission to support those who help others. As a member of the Simon Solutions development team, Atticus works to build and refine features that enable nonprofits, healthcare organizations, faith-based ministries, and government agencies to manage client data more effectively and serve their communities with greater efficiency. His technical contributions help ensure that CharityTracker remains a cutting-edge, secure, and reliable tool for over 2,500 communities across the United States. Atticus is committed to the idea that great technology, built with purpose, can drive transformative community change.
A charity CRM for nonprofits is a system that organizes the information needed to serve people and manage programs. Unlike donor-focused CRMs, CharityTracker is centered on client case management: intake, demographics, case notes, documents, assistance, referrals, goals, and outcomes. It helps teams maintain a complete service history while producing reports for leadership, funders, and partner organizations.
Talk with our team about the right tools for your programs.
Mission-driven software experience since 2006.
Supporting organizations nationwide with coordinated care.
Confidential client data protection practices.
Request a free demo to explore CharityTracker’s tools, plans, and fit for your organization’s client-service workflows.
For immediate assistance, feel free to give us a direct call at 888-764-0633.
For immediate assistance, feel free to give us a direct call at 888-764-0633.