Better IDD Care and Case Management

CharityTracker helps IDD service providers organize client information, coordinate supports, document progress, and demonstrate outcomes with less paperwork. Build individualized records, capture assessments, manage referrals, and keep important documents in one secure, cloud-based system. With accessible remote tools and collaborative workflows, your team can spend more time supporting people with intellectual and developmental disabilities and less time searching for information.

Care coordinator reviewing an IDD client record

Our IDD Care and Case Management Services

Connected tools for intake, client records, coordinated support, progress tracking, and outcome-focused reporting.

Needs Assessments

Create customizable assessments that capture demographic, situational, and support information at intake. Use results to guide individualized service planning, establish goals, and document measurable progress over time.

Digital Client Intake

Record client details, assistance requests, documents, and goals through staff-led intake. Kiosk and remote intake options let clients submit information digitally, reducing administrative barriers and manual entry.

Centralized Records

Store case notes, identification, intake forms, attendance, requests, and sensitive documents in organized client profiles. A shared digital filing cabinet gives authorized staff timely access to the information they need.

Long-Term Progress Tracking

Follow each person’s journey from initial intake through program completion with tailored milestones, goals, case notes, services, and changes-over-time reporting that supports informed care decisions.

Care Coordination Network

Connect authorized partner agencies through a shared database to improve referrals, coordinate resources, reduce duplicated services, and maintain visibility into a client’s history of support.

Outcome Reporting

Turn client and program data into professional reports that show services delivered, demographic trends, goal progress, and outcomes for funders, leadership, and program improvement.

Connected Care Records

Support Person-Centered Care With Clear Data

CharityTracker gives IDD programs one practical place to manage the details behind person-centered support. Capture intake information, assessments, documents, goals, referrals, and case notes in secure client records that authorized teams can use from anywhere. By replacing scattered paperwork and disconnected files with clearer workflows and measurable reporting, your organization can coordinate care confidently, monitor progress, and show the impact of every service delivered.

Case manager using IDD care management software
The CharityTracker Difference

Why Choose CharityTracker?

Purpose-built tools and responsive support help teams focus on the people they serve.

Crisis-Tested

Founded during Hurricane Katrina relief efforts, the platform was shaped by real coordination challenges.

Nationwide Reach

Serving over 2,500 U.S. communities, CharityTracker supports diverse nonprofit and human service programs.

Fast Adoption

Approachable implementation helps teams begin tracking, measuring, and reporting in minutes.

Secure Collaboration

HIPAA-aligned data practices support confidential records, authorized referrals, and coordinated client services.

Meet the CharityTracker Team

Mission-driven specialists supporting your team from implementation onward.

Portrait of Michael Simon, President of CharityTracker

Michael Simon

President

Michael Simon serves as President of CharityTracker, a role he fulfills with a deep commitment to the organization's founding mission of empowering charitable organizations through innovative software. Since the company's inception in 2006 during Hurricane Katrina relief efforts, Michael has helped shape CharityTracker into a trusted platform now serving over 2,500 communities across the United States. His leadership style blends strategic vision with hands-on dedication, ensuring that every product decision reflects the real-world needs of nonprofits, government agencies, and community organizations. Michael is passionate about helping mission-driven teams operate more efficiently so they can focus on creating lasting, transformative change in the communities they serve.

Portrait of Isaac Simon, CEO of CharityTracker

Isaac Simon

CEO

Isaac Simon serves as Chief Executive Officer of CharityTracker, providing strategic direction and executive leadership for the company's mission to strengthen communities through purpose-built software solutions. Known for his personable and approachable style, Isaac fosters a culture of collaboration, responsiveness, and genuine connection with clients. He plays a central role in guiding CharityTracker's growth as the platform continues to expand its reach to nonprofits, faith-based ministries, government agencies, and social service organizations across the USA. Under his leadership, the company remains steadfastly committed to its core values of listening first, doing the right thing, and continually evolving to better serve those who help others.

Portrait of Greg Hammond, Customer Success Specialist at CharityTracker

Greg Hammond

Customer Success

Greg Hammond is a Customer Success specialist at CharityTracker, dedicated to helping nonprofit and community organizations get the most out of the platform. As part of CharityTracker's client-focused support team, Greg works closely with users to ensure seamless onboarding experiences and continued satisfaction throughout their journey with the software. His role reflects the company's core value of listening first — being present and responsive at every stage of the client relationship. Greg is committed to making sure each organization he supports has the tools, knowledge, and confidence to effectively manage their programs, track client outcomes, and maximize their community impact.

Portrait of Ann Watt, Sales and Implementation Specialist at CharityTracker

Ann Watt

Sales & Implementation

Ann Watt is a Sales & Implementation specialist at CharityTracker, bringing expertise in client onboarding and software deployment to help organizations quickly adopt the platform and begin maximizing their impact. Ann works closely with new clients to ensure a smooth transition from evaluation to full implementation, guiding teams through setup, training, and early use of the system. Her approach reflects CharityTracker's promise of quick, approachable implementation — enabling nonprofits, government agencies, and community organizations to start tracking, measuring, and reporting within minutes. Ann is passionate about empowering mission-driven organizations with the tools they need to serve their communities more effectively.

Portrait of Kyle Minckler, Sales and Implementation Specialist at CharityTracker

Kyle Minckler

Sales & Implementation

Kyle Minckler is a Sales & Implementation specialist at CharityTracker, supporting client acquisition and onboarding with professionalism and a genuine commitment to the company's mission. Kyle works with prospective and new clients to demonstrate the platform's capabilities and guide them through the implementation process, ensuring organizations can quickly put CharityTracker to work for their communities. He brings a friendly, consultative approach that aligns with the company's values of transparency, dignity, and client-centered service. Kyle is dedicated to making the transition to digital case management as smooth and impactful as possible for every organization he works with across the nonprofit, government, and faith-based sectors.

Portrait of Joey Yarber, Sales and Implementation Specialist at CharityTracker

Joey Yarber

Sales & Implementation

Joey Yarber is a Sales & Implementation specialist at CharityTracker, responsible for conducting client demonstrations, supporting software onboarding, and guiding nonprofit and community organizations through the deployment process. Joey plays a key role in helping new clients understand the full range of CharityTracker's capabilities — from case management and digital intake to inter-agency collaboration and funder reporting. His work ensures that organizations are fully equipped to harness the platform from day one, reducing paperwork and improving service delivery. Joey is committed to making every client feel supported and confident as they begin their CharityTracker journey, embodying the company's people-first approach to customer relationships.

Portrait of Jason Gabriel, Sales and Implementation Specialist at CharityTracker

Jason Gabriel

Sales & Implementation

Jason Gabriel is a Sales & Implementation specialist at CharityTracker, focused on helping nonprofit and community organizations adopt the platform quickly and effectively. Jason supports clients through every step of the onboarding process, from initial demonstrations to full software deployment, ensuring teams are set up for long-term success. His work is grounded in CharityTracker's mission to make powerful case management tools accessible and approachable for organizations of all sizes. Jason takes pride in helping clients eliminate paperwork, improve coordination, and begin generating meaningful community impact data from day one, reflecting the company's commitment to doing things right and doing the right thing.

Portrait of Jon Lucius, Software Developer at CharityTracker

Jon Lucius

Developer

Jon Lucius is a software developer at CharityTracker, contributing technical expertise to the ongoing development and enhancement of the platform. As part of the dedicated development team at Simon Solutions, Jon works to build reliable, innovative features that help nonprofits, government agencies, and community organizations manage their work more efficiently. His technical contributions support critical capabilities such as digital intake, barcode scanning, case management workflows, and data security compliance. Jon is motivated by the meaningful nature of CharityTracker's mission, knowing that the software he builds directly supports organizations working to create lasting, positive change in communities across the United States.

Portrait of Riley Smith, Software Developer at CharityTracker

Riley Smith

Developer

Riley Smith is a software developer at CharityTracker, dedicated to building and continuously improving the platform's capabilities to better serve the nonprofit and community organizations that rely on it. As part of the Simon Solutions development team, Riley contributes to a product that has grown from its Hurricane Katrina origins into a comprehensive case management solution serving over 2,500 communities nationwide. Riley's work encompasses platform enhancements, new feature development, and ensuring the system remains reliable and secure for clients around the clock. He is driven by the opportunity to apply technical skill in service of a mission that genuinely helps those who help others.

Portrait of Darwin Anderson, Software Developer at CharityTracker

Darwin Anderson

Developer

Darwin Anderson is a software developer at CharityTracker, bringing technical skill and a strong commitment to community impact to the organization's development team. Darwin contributes to the ongoing evolution of the CharityTracker platform, helping to deliver innovative features that streamline case management, improve data security, and enhance the experience for nonprofit and social service users nationwide. His work is guided by the company's core philosophy of continuous improvement and its dedication to building tools that create real, measurable change in communities. Darwin takes pride in being part of a team whose software directly empowers organizations helping individuals and families break cycles of poverty and crisis.

Portrait of Rachel Fisher, Customer Success Specialist at CharityTracker

Rachel Fisher

Customer Success

Rachel Fisher is a Customer Success specialist at CharityTracker, focused on supporting clients and ensuring they achieve their goals using the platform. Rachel works alongside nonprofit organizations, government agencies, and community groups to provide ongoing guidance, troubleshoot challenges, and help users unlock the full potential of CharityTracker's case management tools. Her role reflects the company's unwavering commitment to being present with clients every step of the way — from implementation and beyond. Rachel embodies CharityTracker's core value that everyone matters, ensuring every user feels heard, supported, and equipped to make a meaningful difference in the communities they serve.

Portrait of Atticus Wright, Software Developer at CharityTracker

Atticus Wright

Developer

Atticus Wright is a software developer at CharityTracker, contributing to the platform's technical development and the organization's broader mission to support those who help others. As a member of the Simon Solutions development team, Atticus works to build and refine features that enable nonprofits, healthcare organizations, faith-based ministries, and government agencies to manage client data more effectively and serve their communities with greater efficiency. His technical contributions help ensure that CharityTracker remains a cutting-edge, secure, and reliable tool for over 2,500 communities across the United States. Atticus is committed to the idea that great technology, built with purpose, can drive transformative community change.

Frequently Asked Questions

What is IDD care and case management software?

IDD care and case management software is a centralized system for documenting and coordinating services for people with intellectual and developmental disabilities. It can bring intake details, assessments, case notes, goals, referrals, appointments, documents, and assistance history into one client record. CharityTracker also supports reporting, helping organizations monitor progress and communicate program outcomes to leadership and funders.

How can CharityTracker support person-centered planning?

Can multiple agencies coordinate care in CharityTracker?

Can clients complete intake forms remotely?

What documents can we store in a client record?

How does the platform help prevent duplicate services?

What reporting features are available for IDD programs?

How much does CharityTracker case management software cost?

Have Questions About Your Program Needs?

Speak with our team about the right tools for your workflow.

Trusted Community Technology

Awards and Recognition

Established since 2006 trust badge

Established Since 2006

Built through real-world community relief experience.

Nationwide community support badge

Nationwide Community Support

Serving more than 2,500 communities nationwide.

HIPAA-aligned security badge

HIPAA-Aligned Security

Supports confidential client data management.

Build a Better IDD Care Workflow

Request a free demo to see how CharityTracker can organize client records, coordinate services, and simplify outcome reporting for your team.

Contact Us Today

For immediate assistance, feel free to give us a direct call at 888-764-0633.