Housing Case Management Software for Shelters

CharityTracker helps shelters replace scattered spreadsheets, paper files, and disconnected intake workflows with secure housing case management software built for real service coordination. Track client needs, documents, referrals, goals, appointments, outcomes, and assistance history in one accessible platform so your team can reduce duplication, speed up intake, and support residents from first contact through stability.

Housing case management software dashboard for shelters

Our Housing Case Management Software Services

CharityTracker brings intake, documentation, referrals, reporting, and client progress tracking into one shelter-ready platform.

Case Management

Manage client records, case notes, assistance, alerts, reports, appointments, assessments, and outcomes in a web-based platform built for nonprofits, shelters, government agencies, and community service providers.

Digital Intake

Capture resident information through staff-led intake, remote intake, or kiosk workflows. Client IDs with barcode scanning help shorten lines, reduce errors, and improve the first-contact experience.

Paperless Records

Upload documents, store forms, capture digital signatures, and keep sensitive records connected to each client profile so shelter teams can reduce paper storage and retrieval delays.

Agency Collaboration

Coordinate with authorized partner agencies through a shared case management database that improves referrals, reduces duplicate services, and supports more informed assistance decisions across networks.

Journey Tracking

Follow residents from intake through goals, milestones, referrals, service eligibility, program completion, and independence with assessments and reports that show change over time.

Centralized Data

Centralize attendance, assistance requests, service history, documents, and case notes in a secure digital filing cabinet accessible to authorized users whenever client support is needed.

Complete Client Visibility

Manage Every Shelter Case With Confidence

Shelters need more than a contact database; they need a secure, flexible way to coordinate intake, assistance, referrals, documentation, and measurable progress. CharityTracker brings those workflows together so staff can see the full client journey, support partner collaboration, and generate professional reports without buried files or disconnected systems slowing service delivery.

Shelter staff reviewing client case management software
The CharityTracker Difference

Why Choose CharityTracker?

CharityTracker combines affordability, security, and community collaboration in one shelter-ready platform.

Affordable

Plans start at $20 per user monthly, keeping robust case management accessible.

Easy Setup

Begin tracking, measuring, and reporting quickly with guided sales and implementation support.

Secure

Built to protect confidential client data and support federal, state, and local requirements.

Proven

Created from disaster relief experience and trusted by over 2,800 communities nationwide.

Meet The CharityTracker Team

Meet the people building software for community impact.

Portrait of Michael Simon, President of CharityTracker

Michael Simon

President

Michael Simon serves as President of CharityTracker, a role he fulfills with a deep commitment to the organization's founding mission of empowering charitable organizations through innovative software. Since the company's inception in 2006 during Hurricane Katrina relief efforts, Michael has helped shape CharityTracker into a trusted platform now serving over 2,500 communities across the United States. His leadership style blends strategic vision with hands-on dedication, ensuring that every product decision reflects the real-world needs of nonprofits, government agencies, and community organizations. Michael is passionate about helping mission-driven teams operate more efficiently so they can focus on creating lasting, transformative change in the communities they serve.

Portrait of Isaac Simon, CEO of CharityTracker

Isaac Simon

CEO

Isaac Simon serves as Chief Executive Officer of CharityTracker, providing strategic direction and executive leadership for the company's mission to strengthen communities through purpose-built software solutions. Known for his personable and approachable style, Isaac fosters a culture of collaboration, responsiveness, and genuine connection with clients. He plays a central role in guiding CharityTracker's growth as the platform continues to expand its reach to nonprofits, faith-based ministries, government agencies, and social service organizations across the USA. Under his leadership, the company remains steadfastly committed to its core values of listening first, doing the right thing, and continually evolving to better serve those who help others.

Portrait of Greg Hammond, Customer Success Specialist at CharityTracker

Greg Hammond

Customer Success

Greg Hammond is a Customer Success specialist at CharityTracker, dedicated to helping nonprofit and community organizations get the most out of the platform. As part of CharityTracker's client-focused support team, Greg works closely with users to ensure seamless onboarding experiences and continued satisfaction throughout their journey with the software. His role reflects the company's core value of listening first — being present and responsive at every stage of the client relationship. Greg is committed to making sure each organization he supports has the tools, knowledge, and confidence to effectively manage their programs, track client outcomes, and maximize their community impact.

Portrait of Ann Watt, Sales and Implementation Specialist at CharityTracker

Ann Watt

Sales & Implementation

Ann Watt is a Sales & Implementation specialist at CharityTracker, bringing expertise in client onboarding and software deployment to help organizations quickly adopt the platform and begin maximizing their impact. Ann works closely with new clients to ensure a smooth transition from evaluation to full implementation, guiding teams through setup, training, and early use of the system. Her approach reflects CharityTracker's promise of quick, approachable implementation — enabling nonprofits, government agencies, and community organizations to start tracking, measuring, and reporting within minutes. Ann is passionate about empowering mission-driven organizations with the tools they need to serve their communities more effectively.

Portrait of Kyle Minckler, Sales and Implementation Specialist at CharityTracker

Kyle Minckler

Sales & Implementation

Kyle Minckler is a Sales & Implementation specialist at CharityTracker, supporting client acquisition and onboarding with professionalism and a genuine commitment to the company's mission. Kyle works with prospective and new clients to demonstrate the platform's capabilities and guide them through the implementation process, ensuring organizations can quickly put CharityTracker to work for their communities. He brings a friendly, consultative approach that aligns with the company's values of transparency, dignity, and client-centered service. Kyle is dedicated to making the transition to digital case management as smooth and impactful as possible for every organization he works with across the nonprofit, government, and faith-based sectors.

Portrait of Joey Yarber, Sales and Implementation Specialist at CharityTracker

Joey Yarber

Sales & Implementation

Joey Yarber is a Sales & Implementation specialist at CharityTracker, responsible for conducting client demonstrations, supporting software onboarding, and guiding nonprofit and community organizations through the deployment process. Joey plays a key role in helping new clients understand the full range of CharityTracker's capabilities — from case management and digital intake to inter-agency collaboration and funder reporting. His work ensures that organizations are fully equipped to harness the platform from day one, reducing paperwork and improving service delivery. Joey is committed to making every client feel supported and confident as they begin their CharityTracker journey, embodying the company's people-first approach to customer relationships.

Portrait of Jason Gabriel, Sales and Implementation Specialist at CharityTracker

Jason Gabriel

Sales & Implementation

Jason Gabriel is a Sales & Implementation specialist at CharityTracker, focused on helping nonprofit and community organizations adopt the platform quickly and effectively. Jason supports clients through every step of the onboarding process, from initial demonstrations to full software deployment, ensuring teams are set up for long-term success. His work is grounded in CharityTracker's mission to make powerful case management tools accessible and approachable for organizations of all sizes. Jason takes pride in helping clients eliminate paperwork, improve coordination, and begin generating meaningful community impact data from day one, reflecting the company's commitment to doing things right and doing the right thing.

Portrait of Jon Lucius, Software Developer at CharityTracker

Jon Lucius

Developer

Jon Lucius is a software developer at CharityTracker, contributing technical expertise to the ongoing development and enhancement of the platform. As part of the dedicated development team at Simon Solutions, Jon works to build reliable, innovative features that help nonprofits, government agencies, and community organizations manage their work more efficiently. His technical contributions support critical capabilities such as digital intake, barcode scanning, case management workflows, and data security compliance. Jon is motivated by the meaningful nature of CharityTracker's mission, knowing that the software he builds directly supports organizations working to create lasting, positive change in communities across the United States.

Portrait of Riley Smith, Software Developer at CharityTracker

Riley Smith

Developer

Riley Smith is a software developer at CharityTracker, dedicated to building and continuously improving the platform's capabilities to better serve the nonprofit and community organizations that rely on it. As part of the Simon Solutions development team, Riley contributes to a product that has grown from its Hurricane Katrina origins into a comprehensive case management solution serving over 2,500 communities nationwide. Riley's work encompasses platform enhancements, new feature development, and ensuring the system remains reliable and secure for clients around the clock. He is driven by the opportunity to apply technical skill in service of a mission that genuinely helps those who help others.

Portrait of Darwin Anderson, Software Developer at CharityTracker

Darwin Anderson

Developer

Darwin Anderson is a software developer at CharityTracker, bringing technical skill and a strong commitment to community impact to the organization's development team. Darwin contributes to the ongoing evolution of the CharityTracker platform, helping to deliver innovative features that streamline case management, improve data security, and enhance the experience for nonprofit and social service users nationwide. His work is guided by the company's core philosophy of continuous improvement and its dedication to building tools that create real, measurable change in communities. Darwin takes pride in being part of a team whose software directly empowers organizations helping individuals and families break cycles of poverty and crisis.

Portrait of Rachel Fisher, Customer Success Specialist at CharityTracker

Rachel Fisher

Customer Success

Rachel Fisher is a Customer Success specialist at CharityTracker, focused on supporting clients and ensuring they achieve their goals using the platform. Rachel works alongside nonprofit organizations, government agencies, and community groups to provide ongoing guidance, troubleshoot challenges, and help users unlock the full potential of CharityTracker's case management tools. Her role reflects the company's unwavering commitment to being present with clients every step of the way — from implementation and beyond. Rachel embodies CharityTracker's core value that everyone matters, ensuring every user feels heard, supported, and equipped to make a meaningful difference in the communities they serve.

Portrait of Atticus Wright, Software Developer at CharityTracker

Atticus Wright

Developer

Atticus Wright is a software developer at CharityTracker, contributing to the platform's technical development and the organization's broader mission to support those who help others. As a member of the Simon Solutions development team, Atticus works to build and refine features that enable nonprofits, healthcare organizations, faith-based ministries, and government agencies to manage client data more effectively and serve their communities with greater efficiency. His technical contributions help ensure that CharityTracker remains a cutting-edge, secure, and reliable tool for over 2,500 communities across the United States. Atticus is committed to the idea that great technology, built with purpose, can drive transformative community change.

Frequently Asked Questions

What is housing case management software for shelters?

Housing case management software helps shelters organize client intake, assistance history, documents, referrals, goals, and outcomes in one secure system. CharityTracker gives staff a centralized client record so teams can reduce paperwork, coordinate with partner agencies, avoid duplicate assistance, and track each resident’s path from crisis response to longer-term stability.

How does CharityTracker improve shelter intake?

Can shelters store documents and signatures digitally?

Can multiple agencies collaborate in CharityTracker?

Does CharityTracker support HMIS and funder reporting?

How much does CharityTracker cost for shelters?

How quickly can a shelter implement CharityTracker?

Is CharityTracker available for after-hours shelter work?

Still Have Software Questions?

Get answers from a team that understands nonprofit case management.

Trusted Platform

Awards and Recognition

19 Years Experience trust badge

19 Years Experience

Founded from real disaster relief coordination experience.

2,800 plus communities trust badge

2,800+ Communities

Trusted by thousands of communities nationwide.

HIPAA-aligned security trust badge

HIPAA-Aligned Security

Built for confidential client data protection.

See CharityTracker in Action

Request a demo, compare plan options, or ask how CharityTracker can support your shelter’s intake, documentation, referrals, reporting, and long-term housing stability workflows.

Contact Us Today

For immediate assistance, feel free to give us a direct call at 888-764-0633.