Purpose-Built Disaster Case Management Software

Coordinate disaster response, recovery, and long-term client support with CharityTracker’s web-based case management platform. Built from real disaster relief experience during Hurricane Katrina, the software helps agencies assess needs, track assistance, manage referrals, reduce duplicate services, and report measurable outcomes securely from anywhere—so teams can respond faster when communities need help most.

Disaster case management software dashboard

Our Disaster Case Management Software Services

Purpose-built tools for disaster intake, assistance coordination, referrals, documentation, and outcome reporting.

Disaster Recovery

Coordinate disaster response from first contact through long-term recovery with tools for needs assessment, program tracking, referrals, assistance records, and measurable outcomes.

Emergency Assistance

Record rent, utilities, food, transportation, and in-kind aid in real time so teams can manage limited emergency funds efficiently and prevent duplicate services.

Assistance Network

Create secure shared databases for authorized agencies to coordinate on common clients, improve referral accuracy, streamline intake, and understand service utilization patterns.

Remote Intake

Offer standard staff-led intake or remote and kiosk intake so clients can submit requests digitally, reducing barriers and saving valuable staff time.

Data Centralization

Securely centralize client profiles, documents, assistance history, attendance, requests, and case notes in one cloud-based digital filing cabinet.

Journey Tracking

Track goals, follow-up dates, assessments, milestones, and changes over time to support clients from initial crisis through stability and program completion.

Caseworker coordinating disaster recovery cases

Our Disaster Case Management Process

Capture Intake And Immediate Needs

Use standard case intake or remote/kiosk intake to collect survivor demographics, household details, urgent needs, and supporting documentation. Client IDs and barcode scanning can help shorten lines and reduce manual entry during high-volume disaster response.

Centralize Client Recovery Data

Coordinate Agencies And Referrals

Track Long-Term Recovery Progress

Report Outcomes And Community Impact

The CharityTracker Difference

Why Choose CharityTracker?

CharityTracker combines disaster-tested insight with practical tools for coordinated community recovery.

Disaster Roots

Built from Hurricane Katrina relief experience, not generic software assumptions.

Fast Setup

Start tracking, measuring, and reporting quickly with approachable implementation support.

Shared Network

Coordinate authorized agencies in real time to reduce duplication and improve referrals.

Secure Data

Protect sensitive client records with HIPAA-aligned security and confidentiality practices.

Meet The CharityTracker Team

Mission-driven software experts supporting community impact organizations.

Portrait of Michael Simon, President of CharityTracker

Michael Simon

President

Michael Simon serves as President of CharityTracker, a role he fulfills with a deep commitment to the organization's founding mission of empowering charitable organizations through innovative software. Since the company's inception in 2006 during Hurricane Katrina relief efforts, Michael has helped shape CharityTracker into a trusted platform now serving over 2,500 communities across the United States. His leadership style blends strategic vision with hands-on dedication, ensuring that every product decision reflects the real-world needs of nonprofits, government agencies, and community organizations. Michael is passionate about helping mission-driven teams operate more efficiently so they can focus on creating lasting, transformative change in the communities they serve.

Portrait of Isaac Simon, CEO of CharityTracker

Isaac Simon

CEO

Isaac Simon serves as Chief Executive Officer of CharityTracker, providing strategic direction and executive leadership for the company's mission to strengthen communities through purpose-built software solutions. Known for his personable and approachable style, Isaac fosters a culture of collaboration, responsiveness, and genuine connection with clients. He plays a central role in guiding CharityTracker's growth as the platform continues to expand its reach to nonprofits, faith-based ministries, government agencies, and social service organizations across the USA. Under his leadership, the company remains steadfastly committed to its core values of listening first, doing the right thing, and continually evolving to better serve those who help others.

Portrait of Greg Hammond, Customer Success Specialist at CharityTracker

Greg Hammond

Customer Success

Greg Hammond is a Customer Success specialist at CharityTracker, dedicated to helping nonprofit and community organizations get the most out of the platform. As part of CharityTracker's client-focused support team, Greg works closely with users to ensure seamless onboarding experiences and continued satisfaction throughout their journey with the software. His role reflects the company's core value of listening first — being present and responsive at every stage of the client relationship. Greg is committed to making sure each organization he supports has the tools, knowledge, and confidence to effectively manage their programs, track client outcomes, and maximize their community impact.

Portrait of Ann Watt, Sales and Implementation Specialist at CharityTracker

Ann Watt

Sales & Implementation

Ann Watt is a Sales & Implementation specialist at CharityTracker, bringing expertise in client onboarding and software deployment to help organizations quickly adopt the platform and begin maximizing their impact. Ann works closely with new clients to ensure a smooth transition from evaluation to full implementation, guiding teams through setup, training, and early use of the system. Her approach reflects CharityTracker's promise of quick, approachable implementation — enabling nonprofits, government agencies, and community organizations to start tracking, measuring, and reporting within minutes. Ann is passionate about empowering mission-driven organizations with the tools they need to serve their communities more effectively.

Portrait of Kyle Minckler, Sales and Implementation Specialist at CharityTracker

Kyle Minckler

Sales & Implementation

Kyle Minckler is a Sales & Implementation specialist at CharityTracker, supporting client acquisition and onboarding with professionalism and a genuine commitment to the company's mission. Kyle works with prospective and new clients to demonstrate the platform's capabilities and guide them through the implementation process, ensuring organizations can quickly put CharityTracker to work for their communities. He brings a friendly, consultative approach that aligns with the company's values of transparency, dignity, and client-centered service. Kyle is dedicated to making the transition to digital case management as smooth and impactful as possible for every organization he works with across the nonprofit, government, and faith-based sectors.

Portrait of Joey Yarber, Sales and Implementation Specialist at CharityTracker

Joey Yarber

Sales & Implementation

Joey Yarber is a Sales & Implementation specialist at CharityTracker, responsible for conducting client demonstrations, supporting software onboarding, and guiding nonprofit and community organizations through the deployment process. Joey plays a key role in helping new clients understand the full range of CharityTracker's capabilities — from case management and digital intake to inter-agency collaboration and funder reporting. His work ensures that organizations are fully equipped to harness the platform from day one, reducing paperwork and improving service delivery. Joey is committed to making every client feel supported and confident as they begin their CharityTracker journey, embodying the company's people-first approach to customer relationships.

Portrait of Jason Gabriel, Sales and Implementation Specialist at CharityTracker

Jason Gabriel

Sales & Implementation

Jason Gabriel is a Sales & Implementation specialist at CharityTracker, focused on helping nonprofit and community organizations adopt the platform quickly and effectively. Jason supports clients through every step of the onboarding process, from initial demonstrations to full software deployment, ensuring teams are set up for long-term success. His work is grounded in CharityTracker's mission to make powerful case management tools accessible and approachable for organizations of all sizes. Jason takes pride in helping clients eliminate paperwork, improve coordination, and begin generating meaningful community impact data from day one, reflecting the company's commitment to doing things right and doing the right thing.

Portrait of Jon Lucius, Software Developer at CharityTracker

Jon Lucius

Developer

Jon Lucius is a software developer at CharityTracker, contributing technical expertise to the ongoing development and enhancement of the platform. As part of the dedicated development team at Simon Solutions, Jon works to build reliable, innovative features that help nonprofits, government agencies, and community organizations manage their work more efficiently. His technical contributions support critical capabilities such as digital intake, barcode scanning, case management workflows, and data security compliance. Jon is motivated by the meaningful nature of CharityTracker's mission, knowing that the software he builds directly supports organizations working to create lasting, positive change in communities across the United States.

Portrait of Riley Smith, Software Developer at CharityTracker

Riley Smith

Developer

Riley Smith is a software developer at CharityTracker, dedicated to building and continuously improving the platform's capabilities to better serve the nonprofit and community organizations that rely on it. As part of the Simon Solutions development team, Riley contributes to a product that has grown from its Hurricane Katrina origins into a comprehensive case management solution serving over 2,500 communities nationwide. Riley's work encompasses platform enhancements, new feature development, and ensuring the system remains reliable and secure for clients around the clock. He is driven by the opportunity to apply technical skill in service of a mission that genuinely helps those who help others.

Portrait of Darwin Anderson, Software Developer at CharityTracker

Darwin Anderson

Developer

Darwin Anderson is a software developer at CharityTracker, bringing technical skill and a strong commitment to community impact to the organization's development team. Darwin contributes to the ongoing evolution of the CharityTracker platform, helping to deliver innovative features that streamline case management, improve data security, and enhance the experience for nonprofit and social service users nationwide. His work is guided by the company's core philosophy of continuous improvement and its dedication to building tools that create real, measurable change in communities. Darwin takes pride in being part of a team whose software directly empowers organizations helping individuals and families break cycles of poverty and crisis.

Portrait of Rachel Fisher, Customer Success Specialist at CharityTracker

Rachel Fisher

Customer Success

Rachel Fisher is a Customer Success specialist at CharityTracker, focused on supporting clients and ensuring they achieve their goals using the platform. Rachel works alongside nonprofit organizations, government agencies, and community groups to provide ongoing guidance, troubleshoot challenges, and help users unlock the full potential of CharityTracker's case management tools. Her role reflects the company's unwavering commitment to being present with clients every step of the way — from implementation and beyond. Rachel embodies CharityTracker's core value that everyone matters, ensuring every user feels heard, supported, and equipped to make a meaningful difference in the communities they serve.

Portrait of Atticus Wright, Software Developer at CharityTracker

Atticus Wright

Developer

Atticus Wright is a software developer at CharityTracker, contributing to the platform's technical development and the organization's broader mission to support those who help others. As a member of the Simon Solutions development team, Atticus works to build and refine features that enable nonprofits, healthcare organizations, faith-based ministries, and government agencies to manage client data more effectively and serve their communities with greater efficiency. His technical contributions help ensure that CharityTracker remains a cutting-edge, secure, and reliable tool for over 2,500 communities across the United States. Atticus is committed to the idea that great technology, built with purpose, can drive transformative community change.

Frequently Asked Questions

What are some examples of case management software?

Examples of case management software include platforms that help organizations manage intake, case notes, referrals, assistance history, documents, assessments, scheduling, and reporting. CharityTracker is one example built for nonprofits, faith-based groups, government agencies, and disaster relief networks that need shared client records, secure collaboration, outcome tracking, and community-wide coordination.

What is disaster case management software?

How does CharityTracker prevent duplicate disaster assistance?

Can clients complete disaster intake remotely?

Is CharityTracker secure for sensitive client data?

What can disaster recovery teams track in CharityTracker?

How much does CharityTracker cost?

How quickly can an organization implement CharityTracker?

Still Have Disaster Response Questions?

Connect with our team for answers and a guided demo.

Trusted Platform

Awards and Recognition

Hurricane Katrina relief origins badge

Disaster Response Roots

Built from real disaster response experience.

Nationwide community reach badge

2,800+ Communities

Serving thousands of communities nationwide.

Secure data practices badge

HIPAA-Aligned Security

Designed for secure client confidentiality.

Ready To Coordinate Disaster Recovery?

Request a demo to see how CharityTracker can support disaster intake, referrals, assistance tracking, and outcome reporting for your organization.

Contact Us Today

For immediate assistance, feel free to give us a direct call at 888-764-0633.